Following an urgent request to get his household’s furnace repaired, one dad in Minnesota awaited the invoice. When he received it in the mail sometime later, both he and his wife were so appreciative to see what the owner of the company had written for them, but it was somewhat unbelievable at first.
On Feb. 23, 2017, Jesse Hulscher, of Willmar, had just stepped out of the shower when the blower fan in the furnace stopped working. Hulscher was in a panic, as he was about to go to the hospital with his 2-year-old son, Henrick, to visit his wife, Maria, and their newborn baby, Adler.
“Instantly I panicked,” Hulscher told KMSP. “I have a 2-year-old here, a newborn coming home in a couple days and this was before the big potential snow storm.”
“I rushed to dial Magnuson Sheet Metal,” he wrote on his Facebook page.
Hulscher said that Craig Aurand, the co-owner of Magnuson, seemed to have sensed the urgency in his voice that he “needed someone to fix the problem” as soon as possible so that there is heat in the house for a newborn baby.
“He said ‘the fan’s not working, the furnace isn’t working, my wife is in the hospital, we just had a baby yesterday,’” Aurand recalled. “I just said take it easy, we’ll be right there.”
Aurand sent a technician over within 20 minutes, and everything was fixed in an hour, which impressed Hulscher.
Little did Hulscher know that apart from the quick service from Magnuson, Aurand was met with a surprise.
When Hulscher checked his mailbox in March, he saw that Magnuson had sent over the invoice.
“I opened it up and looked at the receipt and it said, ‘no charge, take care of the new baby,’” Hulscher recalled.
“I was like, what? No. This can’t be real. And he’s like, ‘I know I can’t believe it either,’” Maria added.
“Can’t thank them enough for the great service, speedy response time and amazing technicians. Businesses like this earn customers for life! Thank you Craig and your staff for the amazing experience! We will definitely be calling on your services again … just hopefully not to [sic] soon from now!” Hulscher wrote on his Facebook page.
After Hulscher’s post did the rounds on Facebook, some users shared similar experiences.
One woman wrote: “About 15 years ago, my furnace in [sic] went out in early December, I called another well known furnace company in town who came over and told me I needed a brand new furnace … As a young single mom of two, this was going to be a large burden. My fiancé called Magnuson who came over right away and had the problem fixed in less than 10 minutes… I also received an invoice that read, ‘No charge, Merry Christmas’.”
“I’ve had a similar experience working with Craig and the Magnuson Team! They always went above and beyond for me. They have high integrity and understand the importance of lifetime customers. Bravo!!!” another added.
With all the praise from social media users, Aurand explained that he didn’t do this for publicity.
“We didn’t do it for the PR, we just did it to be good people. That’s it. Just to be nice to these people,” he said. “That’s what this is about.”